Refund/exchange/cancellation policy

Refund/Exchange/cancellation policy

Should you receive incorrect, damaged or faulty goods, please contact the Filterfab on within 7 days of receipt and we will arrange, as appropriate and depending on availability, a goods exchange, credit or refund. We may require return to us of the goods with proof of purchase before actioning an exchange, credit or refund request. We will be pleased to consider exchange, credit or refund for other reasons, but the decision whether to grant this will be at our discretion. Any refund will be made using your original payment method or another method at our discretion.

To claim a refund, exchange, credit or for further information please send an email to

Can’t find your receipt? If you don’t have that, get in touch and we’ll do our best to track it down.

Exchange If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund. If you have ordered an item which is printed to your specifications we are not able to refund or exchange these items.

Returns Process (Online)

email with details

Once received, we’ll process the refund and notify you via email. Your refund will be credited back to you in the next 1-5 days, depending on the payment method used to place your order.

If the item returned does not meet our Returns and Exchange Policy above your order will be sent back to you.